Ever wondered what your client is thinking?
The customer experience begins before stepping through the door and doesn’t end once they’ve left the parking lot. Most businesses are focus on delivering the service, but to build a relationship, it often takes a little more.
I review touchpoints and identify opportunities to improve retention and referrals.
With a unique combination of marketing expertise and yoga teaching certification, I can support you with insights and recommendations to grow your community without having to overload your plate.
What I review:
Website and first impressions, booking process, communication, class experience, customer journey, client retention processes, community engagement, referral opportunities and brand consistency.
Mini Review
Basic Overview of Customer Experience from booking through to review. No nonsense advice with solid steps and recommendations which you can decide on implementing.
Written Summary
Top 5 recommendations
Comprehensive
Comprehensive review of the customer journey with review of data points, platforms and actual class experience.
Full customer journey audit
Written report
Prioritised recommendations
60 minute debrief session
Studio Experience
Suitable for larger studios or businesses
Customer journey mapping
Competitor observations
Retention recommendations
Strategic roadmap
Twist + Flow 